CRM's default scheduling behaviour is to use a universal time, presented in each user's local timezone. This makes intuitive sense: if I am scheduling a Skype call with someone in Edinburgh, and I live in Kuala Lumpur, we both need to know the local time of the meeting in our specific timezone in order for us to be on Skype at the same correct time.
However, an alternative scenario presents a challenge:
A company has a call centre in Wellington, New Zealand. This call centre runs outbound campaigns to schedule appointments for salespeople, who all work 8am-5pm and live in various different timezones.
The call centre wants to see an 8am-5pm calendar for all salespeople, no matter what timezone the salesperson is in. This enables them to easily know what time during the workday they can schedule the appointment for. I.e. the call centre is performing the role that a Personal Assistant might do, but from one central global location.
This is the default view (note the work day of the call centre, versus the workday of the salesperson in a different timezone, wherein Sam Salesperson's workday is presented in the call centre agent's local timezone):
Thoughts on best way to achieve a timezone agnostic view? I'm not aware of standard CRM functionality to do this...maybe a custom web resource or such like instead?