First, let me start off by saying this entire subject confuses me....
We currently have the Outlook client installed for most of our users and have OUtlook Synchronization and Auto-Tagging turned on in their clients. We have been seeing a high number of sql queries on the db server that are directly related to the auto-tagging option in crm. We would like to turn this feature off, but wondering how to auto track responses to tracked emails then.
1) If auto-tagging is disabled in the users outlook client, how do replies to previously tracked emails get auto tracked? Is there a way to set this up between the different settings between the users settings, email router and client settings
2) If auto-tagging is turned on in the users outlook client, how often does this run and is there a way to change the schedule for when it runs?
3) Is there any changes between crm 2011 and crm 2013 in the outlook client for auto-tagging?
Any other information regarding this subject would be appreciated