Our firm uses Cases in Dynamics CRM to manage client service requests and internal projects. Some Cases are routed to a Queue so specialists can work through the Queue Items to resolve similar Cases. We would like to create a view of Active Cases and have a column in the view to show the Queue to which a Case is associated, if applicable. Presumably, if a Case is not associated to a Queue, the field would be blank. Is anyone aware of a way to accomplish this objective?
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