I have spent the day trying to get emails synchronising between my outlook and my CRM Online instance.
I created, approved and enabled a mailbox within my CRM.
Sending emails from inside CRM works ok.
It is using my office 365 account and using Exchange Online for synchronisation.
I added the same office 365 email to my outlook client and installed CRM for outlook.
I have spent a bit of time on the phone to Microsoft support who tell me that, while I have server-side synchronisation selected on my mailbox, emails sent through crm for outlook will not synchronise with CRM.
I am having a lot of trouble understanding why this is the case and looking for some more guidance. What is the point of server-side synchronisation of emails? Where can I send an email from (with my office 365 email), and have it appear inside CRM? Surely if I send an email from outlook, using my office 365 account that I use in CRM, that it would go through exchange online and be processed. But apparently this is not the case??