I am a beginner in Microsoft Dynamics CRM Online.
I was asked to be provide a functionality such that as soon as a case is created for a customer, an auto reply email is automatically sent to that customer with the Case Auto Response template.
I went to Settings > Service Management > Automatic Record Creation and Update Rules, and created a new rule that uses a queue that has its primary email = the email I want the customers to send to, and from which the auto-reply emails should be sent.
But, when I tried to test it, it didn't work.
Mainly, I followed this tutorial, and many other tutorial using the same idea, but it still doesn't work.
Can someone tell me what step I am missing?