Hi,
I have per user set the users to server synchronization for incoming and outgoing emails. For the outgoing, so the users are able to send emails from CRM (Email activity from case). But also all the users mails is synced to CRM. I don't wan't that. The only emails that should be synced to CRM is those related to case activities. Ex. if CRM send an email when a task is assigned to another user (The owner). The CRM will send an email from the user that created the task. If the user that's receiving the mail, answers this in outlook, CRM should be able to track that answer. The only method I have found is enable incoming mail in CRM
We don't use outlook integration. So all emails is send/received from CRM. And cases is manually created in CRM.