Hi All
Hopefully someone can explain if this is expected behavior with the CRM Outlook synchronization. I am using CRM 2016 online vanilla with Outlook plugin
Scenario 1 (appointment originates from CRM)
- Created a new appointment in CRM. This appointment synchronized to Outlook.
- Updated the appt in CRM and changes synced to Outlook
- Updated the appt in Outlook and changes synced back to CRM
So the above was expected behavior and works as expected.
Scenario 2 (appointment originates from Outlook)
- Created a new appointment in Outlook and tracked. This appointment displays in CRM
- Updated the appt in Outlook and changes synced to CRM
- Updated the appt in CRM and no changes are synced back to Outlook. Example, I updated start time and this did not update nor did the location or subject.
I have checked synchronization fields and they are set to 2 way. So is this expected behavior where appointments created in Outlook are only synced 1 way?
Thanks
Callum