Quantcast
Channel: Microsoft Dynamics CRM Forum - Recent Threads
Viewing all articles
Browse latest Browse all 55831

Auto Case Creation from Email for Dynamics CRM Online

$
0
0

Hello Team,

I have configured Gmail for email synchronization with Dynamics CRM Online. Outgoing and Incoming test are successful. I am able to send email from CRM directly.

Now i want to setup auto case creation from incoming mail on specific email id of gmail the same i have configured.

I have also created "Automatic  Case creation" rule for one queue and activate it. but when i received any email on that email id, case is not getting created for incoming mail.

Please suggest how incoming mail of gmail can be received in dynamics crm 

 

Thanks 

Rutul


Viewing all articles
Browse latest Browse all 55831

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>