Hi All,
I am using ms crm 2013 on premise version. CRM server is in Domain A and i have installed crm 2013 outlook client(32bit) in Domain B.
I am able to access crm from domain b in Internet Explorer. But while configuring Outlook(32bit) with crm getting below error -
And log Error is -"Server was unable to process request".
Exception rethrown at [0]:
00:30:30|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
00:30:30|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
00:30:30|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
00:30:30|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
00:30:30| Info| Action type : Add.
00:30:30| Info| Add GlobalRepositoryConfigurator.
00:30:30| Info| Add AddinConfigurator.
00:30:30| Info| Add OrganizationRepositoryConfigurator.
00:30:30| Info| Add PrimaryConfigurator.
00:30:30| Info| Add OutlookConfigurator.
00:30:30| Info| Add FinalConfiguratorConfigurator.
00:30:30|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
00:30:30| Info| Get action list.
00:30:30| Info| Get action total progress : 55.
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
00:30:31| Info| Action command type : Add.
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
00:30:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
00:30:31| Info| Deleted user application files.
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
00:30:31| Info| Copied registry values created by setup in HKLM to HKCU on configuration
00:30:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
00:30:31| Info| Set default settings to client configuration.
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
00:30:31| Info| ASP Net version key name : Software\Microsoft\ASP.NET\4.6.1055.0
00:30:31| Info| ASP Net install path : C:\Windows\Microsoft.NET\Framework64\v4.6.1055
00:30:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
00:30:31| Info| Created Crm allow list key.
00:30:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
00:30:31| Info| Set laptop client registry key values.
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
00:30:31| Info| No extended chars in crm.batchmaster.com/.../Organization.svc were found. No need for short naming.
00:30:31| Info| Set platform root registry keys.
00:30:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
00:30:31| Info| Set platform root key value.
00:30:31| Info| Set user id registry key.
00:30:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
00:30:31| Info| Set configuration registry key values.
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
00:30:31| Info| Added SQM registry keys.
00:30:31| Info| Added SQM queue directory.
00:30:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
00:30:31| Info| Added SQM registry key values and directory.
00:30:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
00:30:31| Info| Enabled the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
00:30:31| Info| Deleted the resiliency keys under Software\Microsoft\Office
00:30:31| Info| Deleted the resiliency keys under Software\Microsoft\Office
00:30:31| Info| Deleted the resiliency keys under Software\Microsoft\Office
00:30:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
00:30:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
00:30:31| Info| Registered the form region for IPM.Note in Office registry hive.
00:30:31| Info| Registered the form region for IPM.Appointment in Office registry hive.
00:30:31| Info| Registered the form region for CRM.Task in Office registry hive.
00:30:31| Info| Registered the form region for CRM.Contact in Office registry hive.
00:30:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
00:30:31| Info| Created Crm integrate key.
00:30:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
00:30:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
00:30:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
00:30:31| Info| Set org-based registry values.
00:30:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
00:30:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
00:30:31| Info| Set Primary Org values.
00:30:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
00:30:31| Info| Logon mapi store
00:30:31| Info| Logon admin service
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
00:30:31| Info| Query all rows in msg service table
00:30:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
00:30:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
00:30:31|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
00:30:31|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
00:31:55| Error| Exception : An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support. at Microsoft.Crm.MapiStore.DataStore.WaitInitialized()
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
00:31:55| Error| Exception : Server was unable to process request.
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I have checked this link but not helped - https://support.microsoft.com/en-us/help/2502671/-problem-communicating-with-the-microsoft-dynamics-crm-server-error-me
Thanks