We are using the CRM 2015 global search feature for contact entity. In contact entity we are storing phone number information in (XXX) XXX-XXXX this format. While searching if user does not enter the phone number in this format then search does not return any result. How can we overcome this scenario. Is it possible to write the custom code on global search text box to format the phone number on tab out. OR is it possible that this search ignores these special characters and still returns the result irrespective of the phone number format.
Please respond.