Hi,
I don't know if this is the correct place to ask this., If not please be gently and guide me to the right place.
I need to integrate Microsoft Dynamics CRM Online with Oracle Call Center Anywhere AKA CCA.
I had about a week looking for some info but all the info that i find is about USD (Unified Service Desk) but what i need is integrate with the online CRM not Client side.
Just like i did in Salesforce CRM
If there is a way to do it or i am forced to use the Unified Serivice Desk (USD) at all?
If it is a way what i need is a simple start on how to develop in a CTI SoftPhone panel or something like that in the CRM Online organization website.
Please any help will be very appreciated you can write me to my personal email alfredoluis.torres@gmail.com the company email torresal@promero.com or maybe answer here and be notified.
Thank you very much in advance for you kindly help