Dears,
I have CRM 2016 On-Premise running up smoothly with Claims Authentication & IFD configured properly. I am having problem connecting CRM Outlook Connector to my CRM from my local laptop. However, from many other PCs it is working fine and connecting properly from within Outlook!. I am having errors as follows:
12:53:37| Info| Current UTC date/time from windows time server on the internet: 03/31/2018 09:53:36
12:53:37| Info| Client UTC Date/Time: 03/31/2018 09:53:37
12:53:37| Info| Difference (in minutes) between client time and actual time: 0.0101960216666667
12:53:37|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.LocalTimeDiagnostic.ExecuteInternal
12:53:37|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(Environment)
12:53:37|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.RunEnvironmentDiagnostics
12:53:37| Info| Attempting AD (https) org service connection.
12:55:09| Info| Error connecting to URL: crm.mydomain.com/.../Organization.svc Exception: Microsoft.Crm.CrmException: Authentication failed
at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)
at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvider`1.SignIn(AuthUIMode uiMode, IClientOrganizationContext context, Control parentWindow, Boolean retryOnError)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.DeploymentInfo`1.LoadOrganizationsInternal(AuthUIMode uiMode, Control parentWindow)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.InternalLoadOrganizations(DataCollection`1 orgs, AuthUIMode uiMode, Control parentWindow)
12:55:10| Error| Dynamic Help Link: go.microsoft.com/fwlink;lcid=409&cv=8.2.0.749&opsys=10.0.16299.0&cid=33ad7618-fa96-4f13-be26-977947e77898&client=Outlook&error=Microsoft.Crm.CrmException%3a80044311&method=MarshaledInvoke&st= at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)
at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvider`1.SignIn(AuthUIMode uiMode, IClientOrganizationContext context, Control parentWindow, Boolean retryOnError)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.DeploymentInfo`1.LoadOrganizationsInternal(AuthUIMode uiMode, Control parentWindow)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo`1.InternalLoadOrganizations(DataCollection`1 orgs, AuthUIMode uiMode, Control parentWindow)&orgType=CRM On-Premise
I tried cross checked many things between my laptop and others and they are matching like:
- Outlook Connector version number
- Latest Windows update installed
- Others...
Please help
Thanks in advance
Hilal