Dear all,
I'm using CRM 2016 Online.. I'm trying to figure out how to use Knowledge Article functionality in CRM..
After I have created a new Knowledge Article.. the record is forever in "Draft" & Read only mode.. I'm the system administrator with full permission, but I still cannot update any value after I saved the record. I'm trying to look for some article but I cant get any solution..
Does any1 have this experience to manipulate the Knowledge Article? Please help.. thanks