Hi,
I am currently Setting up a new CRM Organisation from scratch.
I have the requirement to always assign the contacts in my organization to teams and not to users. I have some contacts, which also have to be shared with teams of another business unit.
I came accross that there are two types of teams, access teams vs. owner teams:
https://msdn.microsoft.com/en-us/library/dn481569%28v=crm.7%29.aspx
The article tells, that if you want to assign records to a team, you should setup an owner Team. While if you want to share records, you should setup an access team.
My question is know: Do I have to always setup two teams for my scenario (one access and one owner team), or can contacts also be shared to an owner team?
thx in advance ;)
Thomas