Hello,
I have come across a few instances where various users have been unable to access certain records when using Internet Explorer.
Other browsers such as Google Chrome worked fine.
Error message:
Record is unavailable. The requested record was not found or you do not have sufficient permission to view it.
Log:
Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=7.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #B4876D0ADetail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #B4876D0A</Message>
<Timestamp>2015-10-22T10:15:38.4193316Z</Timestamp>
<InnerFault>
<ErrorCode>-2147220969</ErrorCode>
<ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>appointment With Id = a29a1769-9a71-e411-9995-005056030ccb Does Not Exist</Message>
<Timestamp>2015-10-22T10:15:38.4193316Z</Timestamp>
<InnerFault i:nil="true" />
<TraceText i:nil="true" />
</InnerFault>
<TraceText i:nil="true" />
</OrganizationServiceFault>
With some users, resetting Internet Explorer and clearing cache (temporary files) would solve the problem. However, I also have some other users who still have problems. Reinstalling Internet Explorer doesn't solve the problem either.
Is there anyone who experienced this problem before?
Many thanks.
Joe