Hi
Basically one of our custom workflow code (c#) creates an email activity and I want to use an Email template or Mail Merge Template for the body/subject text instead of using a hard-code text.
So, I want to create an email template for a custom entity but found that we cannot create an Email Template for a custom entity, Is that correct ?
Then I changed my mind to create Mail Merge Template but again understood that we cannot use/refer that in the custom workflow code, Is that correct?
Now, I am thinking of storing the subject/body text in a lookup entity and merge the required text in the custom workflow code, but I don’t like this approach.
Is there any other way to handle this?
Regards
MSK