Our Environment:
We are currently having Dynamics CRM 2013 SP (6.1.0.581) on windows server 2008 R2 Enterprise edition and end users are using on IE 8 browser/Windows 7.
Our History:
After implementing new functionality(custom JavaScript) IE 8 is working fine. But some of our users as pilot , updated their browser to IE 11. Now We are having browser popups with issues.
So we applied roll ups(SP1 UR 3) directly on SP1, and due to lack of permissions (1. SELECT Permission on the object ‘sysjobs’, database ‘msdb’, schema ‘dbo, 2. EXECUTE permission was on the object ‘sp_add_job’ database ‘msdb’, schema ‘dbo, 3. MSCRM_CONFIG.SiteWideCleanup) roll up failed. After that CRM is behaving weirdly. So we did windows server restore to the point, prior to applying patches and also restored databases also.
So CRM is stable but we are having (javascript and browser issues)
Need your expert solution on following:
In order to fix the issues, we are planning to apply latest rollups (SP1 UR3 -- KB3016464).
Here are our questions.
1. What exe files I have to run?
CRM2013-Client-KB3016464-ENU-amd64
CRM2013-Mui-KB3016464-ENU-amd64
CRM2013-Router-KB3016464-ENU-amd64
CRM2013-Server-KB3016464-ENU-amd64 (This need to be run).
CRM2013-Srs-KB3016464-ENU-amd64
CRM2013-Tools-KB3016464-ENU-amd64
2. Can we directly apply SP1 UR3(6.1.3.119), On SP1(6.1.0.581). Is it cumulative? If not, we need to apply step by step like in order SP1 UR1, SP1 UR2, then SP1 UR3?
3. what kind of permission roles on server/database I should have to apply role ups. In our environments, I have limited admin permission on both windows server and database. So I need a list of permission and on which objects?
4. What is best way to rollback if some thing goes wrong while applying roll ups.