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Login Using Unified Service Desk (USD) with Dynamics CRM 2015 On-premise

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Hello

I am trying to login to Unified Service Desktop client, to an installation of Dynamics CRM 2015, on-premise.

I have filled following credentials in USD interface:

but i am getting following error:

==================================================

I also tried following way of putting the username:

but got following error:

The credentials and domain name i am using here are the ones i use for accessing CRM web-application.

For more detail of my installation:

  • Installation is on the same Network.
  • CRM server is accessible via RDP.
  • It is a vanilla CRM installation.
  • Only CRM installation related configurations are performed, no other config is done (not sure if anything else is required to run USD)

What can be possibly wrong and do i need to configure something on CRM server specific to USD?

Thankyou


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