Hi
I have a colleague who has tried to download CRM for Outlook several times but it keeps failing. Log file from yesterday's attempt is below. Can anyone decipher this and tell me how to fix the problem please?
=== Setup bootstrap logging started 17/02/2016 14:13:51 ===
14:13:51| Info| Bootstrap version: 7.0.0.3027.
14:13:51| Info| User: yaniv.
14:13:51| Info| Invoked with command line: C:\Users\yaniv\SetupClient.exe
14:13:51| Info| Running Microsoft Dynamic CRM 2015 for Outlook at : C:\Users\yaniv
14:13:52| Info| System Memory: 4195426304 Bytes
14:13:52| Info| Initializing COM.
14:13:52| Info| Initialized COM.
14:13:52|Warning| Pending Reboot Check -- Key Found: HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce contains Uninstall C:\Users\yaniv\AppData\Local\Microsoft\OneDrive\17.3.6201.1019_1\amd64
14:13:52| Info| No pending reboot detected
14:13:52| Info| No reboot required
14:13:52| Info| Uninitializing COM.
14:13:52| Info| Uninitialized COM.
14:13:53| Info| IsIeInstalled=1
14:13:53| Info| Current OS Version: 6.2.9200
14:13:53| Info| ServicePack:
14:13:53| Info| System Type: Workstation
14:13:53| Info| Suite Mask: 0x0100
14:13:54| Info| Patchfile target Product code: {0C524D20-1409-0070-8A9E-0C4C490E4E54}
14:13:54| Info| Patchfile target version: 7.0.0000.0000
14:13:54| Info| Patchfile target language: 1033
14:13:54| Info| Patchfile target upgrade code: {B9D53805-50DD-4898-8B87-1B2891471F5A}
14:13:54| Error| Patch file is not valid for installing package. (packagevalidator.cpp:CWindowsInstallerPatchPackageValidator::Validate:364).
14:13:54| Info| Expected parameters for update file:
Upgrade code - {B9D53805-50DD-4898-8B87-1B2891471F5A}
Product code - {0C524D20-0409-0070-8A9E-0C4C490E4E54}
ProductLanguage - 1033
BaseVersion - 7.0.0.3027
14:13:54| Info| Warning Not Update MSP Was found - C:\Users\yaniv\Update\Client_KB3015386_amd64_1033.msp
14:13:54| Info| MSP file C:\Users\yaniv\Update\Client_KB3015386_amd64_1033.msp will be installed
14:13:54| Info| Copying installer files to local directory:
14:13:54| Info| Package: C:\Users\yaniv\Client.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\yaniv\AppData\Local\Temp\MSCRM_{64C968C1-361B-49BC-9A01-7A6B3EB65633}" TARGETDIR="C:\Users\yaniv\AppData\Local\Temp\MSCRM_{64C968C1-361B-49BC-9A01-7A6B3EB65633}" ALLOWRUN=1 PATCH="C:\Users\yaniv\Update\Client_KB3015386_amd64_1033.msp" CRMUPDATEWRAPPER=1
14:13:55| Error| Error 1642 reported by MsiInstallProduct
14:13:55| Error| Setup cannot proceed because an error occured while copying installer files to the local system: The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade. (clientsetup.cpp:CCrmClientSetup::CopyInstallerFiles:982).
14:13:55| Error| Setup cannot proceed because an error occured while copying installer files to the local system: The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade.
14:13:55| Info| === Setup bootstrap logging ended 17/02/2016 14:13:55 ===
14:13:55| Info| === Setup bootstrap logging started 17/02/2016 14:13:55 ===
14:13:55| Info| Bootstrap version: 7.0.0.3027.
14:13:55| Info| User: yaniv.
14:13:55| Error| Installation of Microsoft Dynamics CRM for Outlook failed.