Hi,
I'm having web-based CTI adapter which is working with Cisco Finesse server.
Now, we are trying to integrate the web-based CTI adapter with MS Dynamics 365 USD.
Is it possible to integrate the external web-based CTI adapter MSD USD?
so far had gone through the MSD USD docs and i could see we may need to develop app to work with USD. Is something i'm missing here?
I want my web-based CTI adapter to work with USD without major code changes. Is this possible?
Thanks & Regards