Hello,
I have the next situation. I've created a SLA on Lead entity, activated it, set it as default, tested it multiple times and everything worked great for me. Now another user is trying to test it, but the SLA it's not being displayed for this user. I have to mention that the user has only one role, but the "Read" right has been granted for his role.
CRM is on premise, version 1612.
Any ideas why the SLA is not being displayed for this user?
Thank you!