One of my clients is using CRM 2013, the standard SharePoint documents integration, and an AdxStudio portal. The process is to create cases through the portal with a particular automatic naming convention, then change the name of the case inside CRM later. Documents may be attached to the case from either the CRM or portal side at any time. When I've tested the process I've creating a case in the portal, adding documents, changing the name of the case in CRM, then going to the documents tab, it shows the correct folder being linked and does not prompt me to create a new location. But, I've run into at least one case where there is an additional document location linked, one having the original case name and one with the updated name. There are numerous other instances where their customers have reported issues that sound like symptoms of this same problem. It seems to manifest inconsistently. Any idea what could be the problem?
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