Hi,
A strange thing is happening in my 2015 CRM outlook client. Previously when I selected an email from outlook and clicked on the Track button, it used to open a pop up where I had the option to enter the Customer and the Subject from the respective lookups.
I don't know what happened but now, when I click on the track button the pop up doesn't show up but the email is getting automatically tracked. Could you please help me to get the pop up back? Also, can we auto populate the Customer lookup in the pop up with a default value?