Guten Tag,
In our CRM environment some users use the Outlook-Client, others the email router for sending emails, which both works fine normally.
But some users (including myself with admin-role), who have to use the email router for sending, are not able to send mails and the email status keeps "pending send".
I looked on the email router and in the Email Router Configuration Manager the users are not listed after clicking on Load Data. The accesstype-outgoing is "Email router" and the and email status is approved.
I read this post https://community.dynamics.com/crm/b/dynamicscrmsupportblog/archive/2015/01/16/email-router-demystified-troubleshooting-part-2 a dozen times, but nothing helped.
Any further ideas here?
with kind regards from Düsseldorf/Germany
Daniel