Hello everybody
I'm new to the community; I've searched for a solution to the following problem but I couldn't find it, so I'm here.
A customer asked for a way to keep collegues informed of email tracking; in my scenario the same email has been sent to two different technician and they want that if one of them track the email in Dynamics 365, the collegue could see it to avoid doing the same.
I've read quite a lot yesterday among documentation and discussions, but I couldn't find a clear answer to the question: does the new App for Outlook solve this problem?
Or else, did anyone find a solution to do that?
Thank you!
David