I have a custom entity for different service types; like welfare and food stamps, which I called Programs. Each Program is worked by a team. The team often changes how new incoming cases are assigned; sometimes a Coverage person on the team; sometimes a specific person, then other times to the team in general. I want to track this piece of information on the Program record and make it the responsibility of the Team Manager to maintain this value.
Then I will use an on-demand workflow to "Assign incoming cases" which will go lookup this value. The problem is that the field has to be either a lookup to a User or a Team. How can I make it behave such that it's a lookup to both, like you see when you Assign a case from the UI?
I'm suspecting there is a very easy OOTB solution for this and I'm over-complicating things. ;-)
Thanks in advance!