I am trying to add a field that is searchable that will work with the last date of a case that is now resolved.
So we would search all accounts that say had a last case resolved on or before 12 months ago.
I have tried to create it by using a rollup field. I have put the source entity as accounts, then related entity as case (customer). I added a filter to say if status equals resolved. But the aggregation part is where I have clicked through and not one option shows anything up when I then run the advanced find using the field.
Am I even in the right area to create this kind of field?